What can I do?
It is important to let us know that you are unhappy and to give us the chance to put things right. Don’t be afraid to speak to a member of staff on site – she or he might be able to sort out the problem straight away, or if not, they might be able to introduce you to someone who can. If you are still not satisfied, you should move to the formal process.
Making a formal complaint
There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to firstname.lastname@example.org, Jerry Newson (Aftercare Manager)
Your complaint will be thoroughly investigated and Keywise Cars Ltd will provide you with the outcome of such investigations as soon as possible (please allow up to 14 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.
If you are not satisfied with the response provided by Keywise Cars Ltd, you may be entitled to refer your complaint to The Motor Ombudsman or the Financial Ombudsman Service.